Privacy Policy

Privacy Policy — LensBazaar Europe

Effective Date: 11th April 2026

This Privacy Policy explains how LensBazaar Europe (eu.lensbazaar.com) collects, uses, stores, and protects your personal information.

LensBazaar Europe is owned and operated by Krishna Ecommerce Technologies Private Limited, India.

Registered Office Address:
Unit 418, Tower 4, DLF Corporate Greens, Sector 74A, Gurugram, Haryana 122004, India

1. Legal Framework

We primarily comply with applicable Indian laws, including:

Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023

As our services are accessible to customers in Europe, we also aim to align certain practices with internationally recognized privacy principles.

2. Information We Collect

We may collect the following information:

Personal Information

Name
Email address
Phone number
Shipping and billing address

Order & Prescription Information

Order details
Contact lens prescription details (if provided by the customer)

Technical Information

IP address
Browser and device information
Usage data via cookies and analytics tools

3. Purpose of Data Collection

Your data is collected and used for:

Processing and fulfilling orders
Delivering products and services
Customer support and communication
Maintaining transaction records
Improving website functionality
Ensuring security and preventing fraud
Complying with legal obligations

We do not sell or rent your personal information to third parties.

4. Data Storage & Security

We implement reasonable security practices in line with Indian regulations, including:

SSL encryption for secure transactions
Controlled access to sensitive information
Use of secure hosting infrastructure

While we take appropriate precautions, absolute data security cannot be guaranteed.

5. Sharing of Information

We may share your information with:

Logistics and shipping partners for order delivery
Payment processors for secure transactions
Service providers supporting website operations

Such sharing is limited strictly to operational requirements.

6. International Data Processing

As an India-based entity serving international customers:

Your data may be stored and processed in India
By using our services, you consent to such cross-border data transfer
We aim to handle all data responsibly and transparently

7. Cookies & Tracking Technologies

We use cookies to:

Improve user experience
Analyze website performance
Maintain session functionality

You may control cookies through your browser settings.

8. Your Rights (Limited)

In line with applicable laws and our operational capabilities, you may:

Request correction of your personal information
Request deletion of:
- Your customer account data (including address details)
- Your contact lens prescription data stored with us

At present, other rights such as full data portability or structured data export may not be supported.

Requests can be submitted through our Contact Us form.

9. Grievance Redressal

If you have concerns regarding your data or this policy, you may raise them through the Contact Us form on our website.

All requests and objections will be reviewed by our internal team and addressed as per applicable legal requirements.

10. Policy Updates

We may update this Privacy Policy from time to time.
Any changes will be reflected on this page with a revised effective date.

11. Contact

For all privacy-related queries or requests, please use the Contact Us form available on our website.

Acceptance of Policy

By accessing or using LensBazaar Europe, you agree to the terms outlined in this Privacy Policy.

GDPR Compliance

For detailed GDPR information, see our GDPR & Data Protection Policy.

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